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What people said in 2016

Here is what some of our customers have said about our services in 2016:

  • Your care and customer service 'end to end' has been fitting and supportive. We are very grateful. Your service has been exemplary.
  • I am very satisfied with everything from the funeral arrangements to the headstone. At a difficult time A B Walker were professional and understanding.
  • I would like to give a very special mention to Bradley for his kind and courteous manner in which he conducted the whole funeral. The whole family pass on their grateful thanks to him.
    Mrs Halliday
  • Excellent service throughout. Thank you all very much for making a very sad day go so smoothly.
    Mrs Cartwright
  • A very quiet and acceptable job done. Thank you.
    Mr Green
  • Your care and attention was excellent. It made a sad occasion much easier for my family and I. Thank you.
    Ms Smith
  • I could not have asked for better service. Everything was so well done. Thank you.
    Mrs Norcutt
  • Claudine was exceptional.  Very good with all aspects. Nothing too much trouble. Gold star standard throughout.
    Mrs Townsend
  • Pam was wonderful and very patient...we were well guided in all aspects of the arrangements.
  • I was really pleased and had lots of feedback from the people who came. Your staff were helpful in every way.
  • Very kind sympathetic staff who were most helpful. All of those who attended said the service could not be faulted.
    Ms. Mills
  • I would like to thank all the staff for their help. The minister gave a lovely service - I was very pleased with him - a lovely man.
    Mrs Rossiter
  • You made a very sad day very special and I am sure that he would have looked down and agreed with love.
    Mrs Waldron
  • I would particularly like to mention Muriel who made a difficult time much easier.
    Mrs Gould
  • The overall service was of an excellent level. You were all very helpful, comforting and reassuring.
    Mrs Wootten
  • Superb service. Wonderful staff. Everyone was very attentive and helpful. I would recommend you to anyone in the area.
    Mr Hoskins
  • Truly excellent service. A big thank you to everyone.
    Mr Warren
  • I cannot express enough how professional your staff are and how well they looked after us.
    Miss Pegg
  • Your service is impeccable - I cannot rate you highly enough.  Every aspect - Personal service above and beyond expectations.
    Mrs Royle
  • Truly professional and caring service.
    Mrs Morgan
  • A big thank you for my wife's memorial, it is great and looks good.  Your staff have been good to us from day one.
    Mr Young
  • Fantastic family business, caring and helpful.  Wouldn't use any other company, always A.B. Walker.
    Mrs Burfield
  • You completed well before the stated time required.  We cannot fault you.
    Mrs Pratley
  • Caring and professional service in all areas.  Thank you.
    Mr & Mrs Joseph
  • Thoroughly impressed with my experience of A.B. Walker.  Whole process from planning funeral to completion of memorial has been handled very sensitively. 
    Mrs West
  • We appreciate the high standard of service offered.
    Mrs Williams
  • Service has been excellent right from our first phone call.
    Mrs Jones
  • Support second to none.
    The Wheeler Family
  • Thank you for your professional service.
    Mr Collinson
  • The ladies pitched it perfectly - solemnity when needed, business like when needed.
    Mr Ingham
  • Please pass our sincere thanks to Jamie who has once again done a great job.  A big thank you also to Rosie and Dawn for all your help with the admin side. First class service from A.B Walker once again. 
    Mr Goddard
  • Your services as a funeral director, my family and I found quietly efficient and sympathetic.  We could not have wished for better.  I am most grateful for opening your chapel of rest on Saturday morning under the circumstances.
    Mr Mainprize
  • During a difficult time, Carolyn made the whole process simple for us.  She explained, empathised and was a pleasure to deal with.  Thank you so much for all your help.
    Mrs Smith
  • The funeral was lovely.  The fact that the coffin was so beautiful, the burial ground perfect and the vicar very understanding, made it easier for our grieving.  
    Mrs Barnett
  • The care and support your staff showed to us was very appreciated.  Pam was an excellent support throughout.
    Mrs Phillips
  • I was most impressed by your drivers, they made us feel at ease.
    Mr Kelly
  • It was a difficult time as my sister has special needs so arranging her late husband's funeral was particularly difficult.  Jacqui was very sensitive to her needs.  Thank you.
    Mrs Gardner
  • James and team looked after us with care and warmth.  They made it so much easier and I wouldn't have trusted anyone else to take care of arrangements.
    Mr Thomas
  • The minister (organised through Walkers) was especially excellent and went to a lot of trouble to contact us and guide us in our choices. Much appreciated.  
    Mr Adamson
  • Nothing was too much trouble for Claudine.  Her attention to detail and general helpfulness were outstanding!
    Mr Jones
  • Just a big thank you to all involved with Mum's funeral (including "Prince" and "Pride", the horses drawing her hearse).
    Mrs Bliss
  • We were very impressed with the company and staff at a difficult time.
    The Bateman Family
  • Thanks for all of your service, help and advice, which made a very difficult and sad time for us a lot easier to cope with, leading up to and on the day.
    Mrs Martin
  • At a very difficult time, you all managed to be most helpful and thoroughly dependable.  Thank you. 
    The Lindley Family
  • Ken was very helpful and accommodating of our requests.  Thank you.
    Mrs Emmett
  • Tara was fantastic.  She helped us through what was an awful situation - we will always be grateful to her!
    Mrs Groom
  • Claudine was very helpful, professional and understanding.  Everyone I met with was very kind and made the process a little easier.
    Mrs Bishop
  • Heidi helped us greatly at this very difficult and upsetting time for which we are very grateful.
    The Morrison Family
  • You have a very professional service which makes life for the bereaved and all that are facing it much easier and simpler to get through.  What you did for me and my family was absolutely invaluable - Thank you.
    Mr Hutchison
  • Had only good comments from attendants to funeral - very impressive.  Would like to express my thanks to all staff involved.
    Ms Karim
  • Tina and all the staff could not have been more kind and helpful, especially arranging the funeral long distance as my Mother died while I was on holiday abroad.  Thank you!
    Mrs Lander
  • We could not have asked for better care at such a difficult time.  Tina and her team were so caring and understanding both leading up to, on the day and afterwards.  Very many thanks again.
    Mrs Braithwaite
  • We would ideally have liked a little longer at the Crematorium.  Muriel was excellent throughout and gave really practical and important advice.  Thanks.
    Mr Bettison
  • I would definitely recommend your company for your kindness and understanding at a difficult time.
    Beven Family
  • Throughout the whole process, Tina was professional, kind and understanding.  Any queries we had were dealt with promptly and efficiently.  We will definitely recommend your business to others.
    Mrs Shellard
  • A.B. Walker has given us a wonderful experience with a professional kind and warm approach to our needs. We were looked after very well until the end.  It is always a wonderful experience with A.B. Walker.  Thank you.
    Mrs Palladino
  • Planning a loved one's funeral is never easy but Ruth and the team made it so much easier showing such care and compassion throughout.  We could not have done it without them, thank you.
    Mrs Coffman
  • Alison was fantastic from the start and very informative and easy to reach when we needed her.  Bradley on the day made what was a very hard day (as we lost our baby) as easy as possible.  This is an excellent company who really value and respect their customers.
    Mr and Mrs Woods
  • We as a family, would like to thank you for all being so very helpful and putting us at ease at such a sad time. Also special thanks to Simon Fox.
    Mrs Swift
  • Thank you so much for everything.  Clare was lovely and James did a fab job.  Once again, thank you.
    Mrs Penison
  • We just wanted to say thank you for everything.  The funeral arrangements were perfect, all your staff were so polite and helpful.  
    Mrs Ward
  • At a time of need, a fabulous service offered. Liz was ALWAYS available by email or phone, even for the smallest things - Thank you.
    Sehran Family
  • Because I live out of the area, your communication and update were excellent and made the whole process go extremely smoothly.  I am incredibly grateful.  
    Mrs Goldstone
  • Everything positive and made a sad occasion easier to deal with.
    Mr Shaw
  • Clare and Josie were fantastic.  The whole day was summed up by friends saying it's the best funeral service they have ever attended. 
    Mr Smith
  • Your wonderful service relieved a lot of the stress at this horrible time.
    Mrs Bushnell
  • Your staff were particularly helpful and sympathetic but exceptional service received by David and Claire was much appreciated at a very emotional and sad time.
    Mrs Itta
  • Excellent service from start to finish and beyond.  Very impressed and would highly recommend.
    Miss Barnby
  • Everything went seamlessly and was handled with great care, sensitivity and efficiency.  It is rare these days to encounter excellent service across the board but that is exactly what A.B. Walker provided.
    Mr Myett
  • The service was excellent.  Made our experience much easier, thank you.
    Mrs Preston
  • Excellent service on all counts.  Thank you for making a difficult occasion easy and problem-free.
    Mrs Barnes
  • Both Claudine and Emily, the Celebrant, were exceptionally kind and helpful.
    The Tooher Family
  • Very impressed by how well everything went and the amount of help I received. Made the funeral easier than I imagined.  Thank you.
    Mr Spicer
  • We appreciated that we were never pressured to pay for more options than we wanted, thanks.
    Mrs Mott
  • All of your staff have been very professional and respectful, they have also been approachable and understanding.
    Mr Ilshey
  • Very helpful service particularly by David when the ashes were interned.
    The Frazier Family
  • Thank you to all your staff on the worst days of my life, they were all excellent.
    Mrs Dear
  • The gesture of Tony Grimshaw walking Susan through Sonning was both unexpected and very much appreciated.
  • I was particularly impressed with our driver on the day.  Just the right balance between professionalism and sympathy.
    Kirwan Family
  • Thank you for a fantastic jot at a difficult time, your staff were excellent.
    Mr Hurley
  • Excellent service, many thanks.
    The Norris Family
  • I was pleased with the service provided and the arrangements put in place.  Claudine handled everything very well and I shan’t hesitate to recommend Walkers to others in need of Funeral Directors.
    The Toy Family
  • I just wanted to write and thank you and your team so much for the lovely funeral for my Mum.  As sad as the day was, it was just what we wanted and I am sure that my Mum would have approved.
    Mrs Minns
  • Cannot fault anything from the girls in your office in Thatcham to everyone involved.
    Mr Rowbottom
  • It was a pleasure to work with your company.
    Mrs Canney
  • James Hall was very helpful and sympathetic on the day of the funeral.
  • Pam was incredible and Simon’s team – 10 out of 10!
    Mr Clarke
  • I would like to express my gratitude and thanks for all your assistance.  Your professionalism from our first meeting was exemplary.   Nothing was ever too much and everything that we discussed was carried out efficiently, promptly and appropriately.  The day ran as organised by you, and to perfection; we could not have asked for a better service.  Your team were professional, kind and sympathetic.  It gladdens my heart to think there are still companies that can provide such a high quality faultless service, with a team representing them they can be proud of.
    Mrs Silk
  • We all felt the funeral went very well and have had good feedback from other mourners.  For both this funeral and that of my father we felt that AB Walker gave an excellent service.
    Mrs Reeve
  • The service we received all through was excellent.  All staff are a credit to the firm.
  • At a time of such heartbreak, Muriel was amazing, compassionate and professional.   All our requests were met (and exceeded) by her.  Thank you!  Can’t sing Muriel’s praises enough.
    The Clark Family
  • We were delighted with the service provided and would not hesitate to recommend.
    Mrs Storey
  • We found Ken very helpful.
    Mrs Jackson
  • The whole service was faultless, I could not have wished for more.
    The McCarthy Family
  • An excellent service.
    Mrs Symes
  • The whole of your team have been a credit to A.B. Walkers, in past years you also managed the funeral arrangements for my mother and father which was equally as well managed, so I know this was not just a 'one off' but a sign of a company that is truly professional and caring.
    Mr Hagger
  • James and Jacqui were both professional – very helpful throughout.
    Mrs Smith
  • Overall everything was as I expected and in line with your local reputation.
    The Bateman Family
  • Jacqui has the perfect manner for dealing with the bereaved, very professional but kindly too.  We felt very much at ease in her company and funeral was very well organised. Thanks to all of you.
    Mrs Graham
  • Arranging a funeral for your husband is not an easy thing to do, but Clare’s knowledge and caring attitude helped us to arrange the perfect funeral for him.  Thank you.
    Mrs Webb
  • Ruth was very kind and caring in her contacts with me.  Her thoroughness and conscientiousness was very good.  Thank you.
    Mrs Pitt
  • Thank you Alison and Julian for your care, time and service.
    Mr Winslade
  • The funeral was arranged very smoothly with no fuss.
  • Friendly, helpful and professional.
    Mr Rolls
  • Couldn’t have been better.  The minister and all your staff were kind, considerate, helpful and caring.
  • We were very pleased with the services, arrangements and Catherine’s patience with all of the changes we made.
    Mrs Edwards
  • The whole process was treated with highest dignity and sensitivity.  The gentleman who walked in front of the hearse was amazing.  We were overwhelmed with distance and dignity applied.  Thank you.
    Mrs Wells
  • Pam was very helpful and reassuring during a very difficult time.  Thank you!  On the day James looked after us well too.
    The Corfe Family
  • Pleasant staff and extremely helpful.
    Mr Sams
  • Both Heidi and Pam were professional, friendly and helpful.  So was James, the Funeral Conductor and Jose, the lovely Civil Celebrant.  Thank you all for making a very difficult time easier and the day itself as enjoyable as possible!
  • Thank you – you were very supportive and kept us informed.
    Mrs Reynolds
  • I found Heidi and Pam very helpful, friendly and professional which really helped me.
    Mr Correale
  • Excellent service at every step.  Thanks to Pam Aramo and Matthew Walker who ensured that my immediate family and I were looked after perfectly at this difficult and emotional time.  I will be pleased to recommend you to others in the future.
    Mr Weston
  • We would like to thank everyone involved in the funeral of our late son, especially Carolyn who was kind and patient and took us through what was a nightmare time for us.  We were pleased with the service.
    The Robinson Family
  • As with my Mother’s funeral – first class service!  Thank you.
    The Boxall Family
  • Thank you.  Your service is 100% excellent.
    The Roth Family
  • Kate was particularly kind and helpful.
    Mr Scott
  • Many thanks for all your help and professional service.
    The Lenney Family
  • I would like special thanks to go to Jacqui for her help and support in arranging mum’s funeral and to Simon and his team on the day.  They were wonderful.  Thank you so much.
    Mrs Hewett
  • Thank you all for the help and kindness you gave us.
    Mrs Briers
  • Ruth was excellent, to the point, efficient, effective and empathetic.
    Mr Burt
  • We would like to thank Alison and all the staff very much for making a difficult period a lot easier and making the whole process more bearable.
    Mr Martin
  • All the staff were excellent and there was no rush on any aspect.  A sad day made without worry.  Highly recommended.
    The Haskey Family
  • Could not fault the service we received, made the day much easier for all.  Thank you.
    Mrs Dawson
  • Thank you to all involved in making this such a dignified event.  You did my Dad proud!
    The Nixon Family
  • Wonderful, caring service from all staff at a difficult time.
    Mrs Holder
  • Very good service given.
    The Greenwood Family
  • The whole experience even on such a sad occasion was handled impeccably and the whole process made much easier by your friendly and experienced staff.
    The Armstrong Family
  • We were absolutely delighted with every aspect provided by you and your company and I would not hesitate to recommend you to anyone requiring your services in the future.  James was a tremendous support for us on the day and made sure everything ran smoothly and on time.
    Mr Storey
  • Heidi was excellent in all respects and A.B. Walker fully lived up to the reputation we’d heard.
    Thank you.
    Mr Trott
  • Tony was perfect, so attentive.  So were the other pallbearers.  Thank you everyone for making the funeral so wonderful.
    Mrs Ayres
  • All contact with your company was excellent; your administrator (Pam) was very gentle and caring at a most difficult time.  Thank you.
    The Weston Family
  • Team leader on the day was excellent; very professional, empathetic, caring and supportive – can’t thank him enough.
    The Murphy Family
  • First class service from first contact.
    The Bathe Family
  • Found all of your staff very helpful, kind and patient.
    Mrs Callender
  • Alison and Simon were fantastic – Real assets to your company.
    Mrs Ballard
  • I work within the funeral industry myself and am extremely impressed with your overall service.
    The Norcatt Family
  • Thank you so very much for our excellent service at a very, very difficult time for our family.  You were all amazing.
    The Chaloner Family
  • Jacqui knew intuitively what would be helpful and what to guide us on.  All your staff from Reception to back room are to be complimented.
    The Fletcher Family
  • The help, advice and support received was very good.  A very stressful time made a bit easier thanks to all staff concerned.
    Mrs McAulifee
  • We found that all members of staff we came across were extremely helpful and caring of our needs.  Jacqui went that extra mile to make sure everything went well, fully understanding all our needs.
    Mrs Nash
  • Liz was excellent from the initial visit when Dad talked about pre-payment options through to finalizing arrangements.  She is an excellent ambassador for A.B. Walker & Son.
    Mrs Goodridge
  • We very much appreciated the care and service provided.  Many thanks.
    Mrs Laing
  • All your staff are the best – helpful and very good.  Claire is very good, thank you.
    Mr Young
  • Cannot fault Walkers in anything.  Very friendly and caring staff.  The funeral day was very dignified and personal.  Everything was done in a caring manner.
    The Norris Family
  • My Father died 2.5 years earlier, so I dealt with Alison again (by choice) and essentially duplicated his funeral for Mum.  Many thanks!
    Mrs Apsimen
  • I would never have managed to get through this time without Claudine.
    Mrs Whittall
  • Everyone we met made us feel at ease and were very respectful.  Thank you for making such a sad time have happy memories.
    The Wells Family
  • I and my brother do appreciate your helpful support following the passing of our beloved mother in 2009 and father now.
    Mr Birch
  • We were very happy with the funeral arrangements and will be recommending Walkers to friends and family.  Thank you.
    Mr Smart
  • Muriel was very kind and understanding for both my parents’ funerals with you. James was a lovely man – he made the day very special for us all.
    Mrs West
  • Excellent care and help at such a difficult time.  Appreciated continued contact throughout.
    The Butler Family