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What people said in 2018

Here is what some of our customers have said about our services in 2018:

  • Tara's attention to detail was amazing.
  • Family have always used AB Walker.  Shelley has been outstanding throughout.
    Dr Fafinski
  • I don't think you need to improve your service as I found it excellent.
    Mrs East
  • Your service throughout was caring, not rushing us, sorting all our personal requests to make the funeral of our mother and father as painless as it could be.  From Claudine at your Henley office to the gentlemen on the day of both funerals, to the lady in the office doing the headstone, to the gentlemen who placed the stone we pass on our thanks for their care and understanding.  They are all a credit to your company.
    Henley Office
  • My family and I are so happy with the final result and wish to thank the team in the workshop, especially and particularly Dawn & Rosie, both of whom went that extra mile for us.  We cannot thank you enough.
    Ms McEnhill
  • Thank you for outstanding service.  Memorial was completed promptly and reinstalled on the plot immediately after the interment whilst we waited.  Very impressed indeed.  Would thoroughly recommend to others.
    Mrs Websell
  • AB Walker were well organised and helpful throughout, telling us what was happening every step of the way and providing a good service.  We are glad to recommend them.
    Mrs Munday
  • I was so pleased with the service, you are the best funeral service in Reading.  I can't praise you enough. I don't think there is anything you can do to improve the service.  It is very good.
    Mrs Mitchell
  • Very good with all aspects compared with other funeral care services.
  • No improvement needed.  Your staff are great and the masonry was brilliant.  Thank you. We are all very pleased. 
    Kim Atkinson
  • Showed empathy. Also took all the stress out of the organising of the funeral. Muriel showed the upmost respect. 
    Mrs Duckett
  • Clare was very friendly and helpful.
    Mrs Oates
  • Kept us informed and pinpointed the small things. Dawn was very good, did not rush things in any way.

    Also Josie the celebrant was excellent.

    Mr Monger
  • Allowed our pal bearers to bring Frank in and out of chapel. Julian and the team were all excellent, everything was explained as we entered chapel and afterwards for the burial. Everything was as we wanted it to be. Extremely pleased. Thank you so much.
    Mrs Major
  • Everyone was caring and compassionate.  Thanks to Shelly for arranging the funeral and Tony for his help and guidance on the day.
    The Ashton family
  • Hayley was excellent.  David was particularly outstanding on the day.
    Mr Giles
  • The team were exceptional and understood all emotions.
    Mrs Sinclair
  • Everything was perfect. The whole team were fantastic. It all went very well, thank you.
    Mr Wisely
  • Courteous and respectful.
    Mrs Thorne
  • Ruth in Tilehurst office - nothing was too much trouble and very professional.
    Mr Ward
  • David, the gentleman who walked in front of the hearse, he was excellent and Ruth.
    Mrs Blignaut
  • The care and compassion was first class by the whole team.  Hayley and the lead chap at the funeral both gave excellent service.
    Mr Osborne
  • Ruth was very caring and helpful.
    Mr Wisniewski
  • Carolyn's immediate response to our emails and voicemails. Her friendly, calming, organised approach in all our meetings and contact.

    Tony and Carolyn's support throughout was exemplary.

    Mrs Yates
  • Everything arranged at short notice and long distance.

    Ken - his care and attention organising the funeral and Bradley - great support.

    Mr Goodwin
  • Pam - so kind & attentive. Assistance on the day of the funeral was done well.
    Mrs Cass
  • Understood our needs at a very difficult and sad time. Muriel very caring, understanding and explained arrangements in detail. Tina was very caring, understanding and changed things we were not sure about straight away.
    Mrs Wallbanks
  • Being given the keepsake box at the end of the service was lovely. Special thanks to the Funeral Conductor for his thoughtfulness giving me time on my own with mum.
    Mrs Harrington
  • I was kept informed all the way through. The driver was very kind and patient.
    Mrs O'Neill
  • Head of funeral at crematorium supported me through the funeral and spoke to me at the end.
    Ms Dymond
  • Everyone we came into contact with Tina, Muriel, Mark - all helpful, respectful and kind.
    Mrs Murgatroyd
  • Josie & Clare were both exceptional, as was the funeral gentleman.
    L Naish & family
  • All the arrangements were made via phone & email. Excellent website.
    Mrs Mortimer
  • Everyone we came across was excellent
    Mrs McIntosh
  • Very co-operative and helpful
    Mr Pun
  • Your staff were excellent. Particularly Bradley and one of the ladies on reception.
    Ms Stroud
  • Very pleased with the headstone - excellent work.
    Jane King
  • I would like to thank all at A. B. Walker from the very first day we went into see Pam in Wokingham. Everyone was really nice all the way to the end. Many thanks to all.
    Linda Horsey
  • Very helpful and friendly customer service. Very professional service. Did what you said you would. Clear written communication.
    Susan Thacker
  • An excellent service carried out in a caring manner which I do not think could be improved.
    Mrs J Hewitt
  • We were very well looked after with sympathy, calmness and patience as well as everything from Carolyn to Tony and the Team was handled with quiet dignity on a very difficult and heartbreaking occasion.
    Christine Clifford
  • I was totally impressed with everything and everyone I met and thank you for making a hard time easier.
    Chris Carter
  • I was hugely impressed by the service provided by Tara. She is extremely supportive, sensitive and helpful. Also a special mention for Mark who was a great supporter on the day.
    Kathryn Ludlow
  • Tara was fantastic. She was very helpful and understanding. Me and my Dad really appreciate her help, thank you.
    Anna Izykowska
  • An excellent service in every respect, at a difficult time. With special thanks to Claudine.
    Mrs Jane Judd
  • Just wanted to say a huge thank you for all your help to make the arrangements go so easily for Mum and myself.
    Beryl A. Murphy
  • We would like to thank Claudine and all the staff at Walker's for a stress free experience.
    Kay Surman
  • Thank you, Ruth, Bradley and the team for your sensibility and empathy. I am grateful for the way in which A. B Walker enabled us to say goodbye to our loved ones with such dignity.
    Paul Garratt
  • We feel very glad that we had Shelley's amazing help and support which had the exceptional result of facilitating the funeral within days of my mother's death. The emotional effect for me was very special and enabled me to fully support my sister in Australia.
    Sarah Redmond & Kathryn
  • Shelley was exceptionally helpful and swift in responding to e-mails. Very satisfied with Walker's services.
    Lorraine Roberts
  • All very nice, helpful, friendly staff. Ruth made life easy for us and was very helpful, understanding and accommodating. Ruth made me feel like we did the right thing leaving Mum be and not visiting. She put our minds at rest knowing mum was peaceful.
    Claire Beasley
  • Excellent, professional service, will be using A. B. Walker if and when needed. Thank you.
  • Pam was excellent throughout, informative, compassionate and extremely patient and helpful. Matthew Walker also made us feel at ease.
    Tricia Moss
  • I would just like to say how lovely my Dad's funeral went. All the staff were very helpful and supportive. Even when Ken had the workmen in he did his best to sort out everything. Many thanks.
    Linda Short
  • Excellent service from Walker's staff. Everything was very good or excellent.
    Norman Dunlop
  • We were very pleased with everything. Special thanks to Muriel for all her help.
    Maureen Richardson
  • I came back to A. B Walker as you did such a good job with my Mum and you did just as excellent with my Dad, thank you. Muriel was fantastic!
    Gary Russell
  • Muriel was absolutely lovely; caring, sympathetic and very professional. She put us all at our ease and provided an excellent service at a difficult time. Please thank her.
    Steve Dolby
  • Both Tina and Muriel were very helpful. Everyone said how how 'nice' the service was, with Anita Hogarth helping choose a meaningful and poignant service.

    I will certainly recommend your services

    Ken Austin
  • Tina was lovely and so helpful
  • Overall extremely pleased with the administrator (Heidi) and the services provided. Made the day special. Thank you.
    Sara Vazquez
  • The sad task of arranging my husband's funeral was made easier by the professional but caring manner of everyone at A. B. Walker. Many people commented on how well the funeral was conducted.
    Mrs Carol Christian
  • Thank you. All went very smoothly. Any questions I had were answered quickly. Nothing was too much trouble.
  • Would highly recommend A. B. Walker Wokingham. Efficient, courteous, respectful, outstanding service from start to finish.
    Denise Gale
  • On all the occasions we have dealt with A. B. Walker I have found them extremely professional and caring, from the organising of the arrangements to the proceedings carried out on the day of the funeral.

    When a family is is at its most vulnerable, it is reassuring to know that A. B. Walker will be there to carry out their duties with dignity and support. They always remember that this is the day you are saying goodbye to your loved one and however you wish things to be done, that's OK with them. They are your comfort blanket guiding you through a very difficult time. Thank you A. B. Walker

    Anne Vaughan
  • Alison made us feel very calm and had a wonderful attitude generally. A lovely manner from all your employees.
  • Excellent service and very supportive staff. Josie Williams was amazing
    Clare Stanton
  • Personal thanks to Clare Curtis for her kindness and professionalism. She is a credit to your organisation.
    Mr Ivor Snape
  • Excellent all round from start to finish. Simon and his team were great on the day, as was Josie. Thank you so much
    Gordon Ewbank
  • The help from Alison with the organising and from Tony on the day was exceptional. Many thanks
    Mr Tony Pearce
  • The caring staff made this difficult time much more bearable. Thank you
    John Pulfer
  • Nice friendly staff who made an upsetting time bearable and confident everything was going to go well - and it did. Thank you
    J. Bailey
  • Hi Rosie,

    Thank you for your email and attached photos.  It does look a lot better now thank you, we really appreciate it.  

    Thank you once again for your prompt service and I'd like to say that the customer service received from AB Walker is outstanding and extremely rare these days.

    Lynda Hosking
  • The service of all of Walker's staff is very good
    Michael Belcher
  • Very happy with service given by staff, especially Rosie
    Mrs N Rogers
  • You all did a wonderful job in looking after Dad and helping us to give him a lovely send off. Everyone was so great, we couldn't ask for anymore. Thank you.
    Mrs Glenis Alleyne
  • Generally my family was very happy with the kindness, understanding and quietly efficient way in which all your staff treated us for both the funeral and memorial stone arrangement. It was such a help to us dealing with the unexpected death of a father and husband. We cannot thank you enough.
    Mrs Mary Blustin
  • As a family we hugely appreciate the service and help provided over what has been 2 years to get things in place and think you've been professional particularly with complications caused by the church. Thanks!
    Martin Tull
  • I would like to praise the way staff dealt with me. It turned out to be totally my error! But to start with when the memorial stone was completed and returned to to the plot I noticed a chip in in the front corner of the masonry.

    I got in touch to enquire about it. I was shown the 'before' photo of the headstone and true enough the chip was already there! I had not noticed it, but of course, once refreshed with all your wonderful expertise the stone came up like new! I felt terrible for mentioning it! and yet was treated with great understanding. Thank you!"

    Mrs Linda Allen
  • A big thank you to all your staff from start to completion
    Colin Cooper
  • I was impressed by the professionalism of your staff in dealing with our memorial and the speed with which it was carried out. Lovely thought that a photo was sent of the finished result.
    Susan Robinson
  • The work on my parent's grave has been beautifully completed and my brother and I are extremely pleased with the overall finish. Thank you.
    Mrs Dawn Murphy
  • Keep up the good work. I was very pleased with all that you did.
    Paul Fermager
  • Thank you for an excellent service from start to finish.
    Alan Stapleton
  • I was very pleased with the headstone, the guy who assembled it was very pleasant
    Sarah Ball
  • Thank you for making the process easy and straightforward, for managing my expectations and erecting the Memorial headstone ahead of schedule.
    Ayesha Ahmad
  • From start to finish all staff concerning my Dad's funeral and having the stone made have been fantastic. A pleasure to do business with A B Walker
    Mrs Clare Milburn
  • Your services for me and my first husband (1980), his parents, my parents, my brother and two sisters have all had the same quality and caring as I received for my son and words cannot say thank you for everything.
    Mrs Christine Rendle
  • Your staff dedication and true feelings of sympathy with honest opinions and "nothing is too much trouble" approach is a blessing. Thank you!
    Paul Smith
  • I can't express how fantastic Tara was! My sister and I are 28 & 25 so arranging Dad's funeral was a big worry. Tara was so helpful, she was really personable and made us feel so comfortable with everything. We couldn't be happier with how the day went.
    Laura Massie
  • I would like to say how marvellous Ruth was. Everything went smoothly and she was very kind, helping me get through a very difficult time.
    Lynn Walters
  • Ruth at School Road, Tilehurst was so caring and professional. She contacted me a week after the funeral to check everything went OK. Simon who performed the funeral was exceptional. I felt looked after and he was brilliant.
    Mary Hancock
  • For us as a family, your service couldn't have been any better; your staff were exemplary in their attention and care for us at a most difficult time
    Mrs Yvonne Whitby and Mrs Lorraine Ricketts
  • Thank you to all A B Walker personnel for excellent customer service, especially director / pall bearers / minister on the day who had to cope with very severe weather conditions.
    Malcolm Booker
  • All staff at Walkers very helpful and very polite.
    Mrs G. M. Silk
  • Very satisfied with all aspects of your service. Sensitive, helpful staff
    Jill Barker
  • The whole experience was expertly arranged. As a family, we feel that Jim Hoggart as Civil Celebrant showed such commitment and support - thank him
    Mrs M J Long
  • The whole experience was expertly arranged. As a family, we feel that Jim Hoggart as Civil Celebrant showed such commitment and support. Thank him.
    Mrs M J Long
  • The Wokingham office are always so helpful when we work with Pam and Heidi. Pam was our first port of call, however when she was moved Heidi took over - we were aware of this. She is as wonderful as Pam
    Kate Thomas
  • Good feedback from others attending Dad's funeral too.
    Iain Parker
  • The funeral was directed very well. Very professional yet friendly and comforting
    Simon Root
  • Please give my thanks to Bradley. I thought he was very good and helped me through a difficult day
    Mr R Dallinger
  • Good service and help. Funeral Director on the day of the funeral was kind and really helpful
    Malcolm Littley
  • Everything went to plan on the day. Staff were helpful, friendly, patient and genuine
    Jackie Snell
  • To thank everyone for there kindness.
    Mrs K Hawkins
  • Everything was very satisfactory.
    B Sears
  • Very good service could.  
    Mrs M Spiers
  • Thank you all again for the excellent service and understanding shown to me and my family at all times.
    Adby family
  • Well organised, totally professional no faults at all certainly use again and certainly recommend to anyony 
    Mrs C Baker
  • So much help and sympathy thank you.
    Mrs P Westcott
  • I can not fault anything it went very smoothly on the day.I will recommend them to anyone who asks.
    Mrs V Quelch
  • We always know that we are in good hands when we deal with A B Walker. Clare was exceptional the staff on the day were superb we had nothing to worry about thank you.
    L Webb
  • Very nicely done from start to finish. Thank you to everyone involved
    Mr D Jones
  • Thank you you all so much and particularly Clare, for helping us so efficiently and so sensitively at what was a dreadful time for us.
    Mrs J C Carr
  • Many thanks. It was wonderful that Julian was the direct on the day. Thank you for the personal service.
    Pharez family
  • we thought that the Celebrant did a first class service 
    Mr J Cave
  • Thank you to Hayley and Tara, They were excellent from the very first phone call
    Mrs J Perry
  • Carolyn was excellent, guided us through the ordeal with tack and understanding. Always there, always helpful. Many thanks.
    Hurd family
  • Totally satisfied by the service offered by Walker's.
    Mr C Horne
  • Reliable efficient helpful service what we needed to help us during are sad and stressful time.
    Steggles family
  • Carolyn helped and guided me through each step. Thank you.
    Mr E Hopkin
  • Thank you for your help and advice.
    Mrs S Simmons
  • I would like to thank everyone for their help, advice and professionalism.
    Mrs L Richardson
  • You went above and beyond, and made everything as easy as possible. Thank you for all your help.
    Mrs K Townley - Taylor
  • I can not thank Jacqui enough for being so helpful at this difficult time.
    Miss N Durbridge
  • Excellent service especially with Claudine at Henley
    Mrs A Croxson
  • The whole service was managed excellent by Claudine and her colleagues. 
    Mr K Batchelor
  • The staff at the Wokingham Branch were most helpful, my sister and myself found that they answered any questions that we had.
    Miss S Tyrrell
  • The service provided was both considerate thoughtful and was not rushed.
    Mr N Bartlett
  • Heidi at the Wokingham Branch is brilliant. We know her from previous funeral and would not go anywhere else.
    Mrs A Spearpoint
  • Excellent care throughout many thanks.
    Mr J Stanley
  • You put all our family at rest so lovely and caring. You where all amazing in all aspects.
    Mr Curd
  • A very difficult time for us but handled beautifully by Muriel, She is a real credit to your business. Thank you so much for making this occasion very special for us
    Mr N Carpenter
  • Tina very good & helpful.
    P Barnett
  • fantastic service big thank you to Tina at Bracknell
    Mrs N Willis
  • Shelley was extremely helpful & easy to talk to. The director on the day was wonderful
    Mr P Viney
  • Thanks to Tony from the funeral cortege for being so kind and helpful.
    Gorbacewicz Family
  • This is the third time I have used Walkers and once again the service was excellent on all aspects. Thank you
    Ms S Page
  • I found your website really useful when looking to find ideas for the service and what to expect. Clare was lovely to deal with, nothing to much trouble. Thank you
    Mrs J Newman
  • I would like to say that Clare was brilliant at her job, you should be proud to have her working for you.
    Mr Helmore
  • It was a very nice service and the staff were exceptional thank you 
    Mr Roberts
  • We really appreciated the complete care from collection to the service it was all excellent. We valued the care and support of Shelley during this difficult time.   
    Mrs Bestley

Customer Reviews