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What people said in 2019

Here is what some of our customers have said about our services in 2019:

  • Thank you to Ken for all his help which meant a lot.  He was very comforting.
    Mrs Hignell
  • The man in charge on the day was reassuring
    Mr Martyn-Johns
  • Carolyn looked after us very well and with compassion.  She listened and understood our family's needs.
  • Melanie was always available and reliable in a time of crisis.  A real attribute to your company.
  • Melanie helped me with so much.  Nothing was too much trouble.
    Mrs Martin
  • Great at answering queries quickly and calmly.
    Mrs Reynolds
  • Alex and Claudine were excellent
    Mr McGregor
  • Everyone I came into contact with was kind and considerate - top marks!
    Mr Piccaver
  • Everyone I came into contact with was extremely helpful and considerate
    Mrs Smith
  • From the very first time we saw Ruth, she was very considerate and helpful.
    Mr Chivers
  • communication with Charlotte and a courtesy phone call from Andy the day before, as well as the courteous manner of all the employees
    Mrs Edwards and family
  • Simon was outstanding in the most difficult circumstances, Ruth was respectful, kind, considerate and very helpful.
    Mrs Mortlock
  • Pam had a very calming effect.  Everyone was lovely.
  • Pam showed such empathy and Tony was superb
    Mrs Hill
  • Pam was excellent and attentive throughout and James and his team were prompt, efficient and courteous.
    Ms Stephenson
  • Pam and Heidi were clear about costs and gave emotional support.  Thank you to James and his team on the day.
    Mr Tucker
  • Everything was perfect.  
    Mrs Clark
  • Clare treated us with so much kindness and compassion.  Nothing was too much trouble.  We knew we were in safe hands with Tony.
    Mrs Tordoff
  • Claire was marvellous.  Both com,passionate and professional.
    Miss Aubrey
  • Shelley arranged a specific coffin for us
  • Joanne was thorough and made a difficult time easier.  The driver of the limousine was excellent and respectful.
    Mrs Stockwell
  • The woman on reception was brilliant.  Understanding and compassion from the start.
    Mr Walton
  • Shelley was very helpful
    Mrs Atkinson
  • Carolyn suggested adding lots of personal touches  
    Mrs Landers
  • Ken at Caversham Branch was particularly helpful 
    Mrs Wadle
  • Melanie made everything simple by have all the answers  
    Mrs Goddard
  • Pam dealt with everything & answered questions sympathetically 
    Mrs Bond
  • Heidi was very good. Sympathetic approach & nice surroundings.  
    Mrs Walker-Lakin
  • Pam always compassionate & understanding.
    Mrs Taylor
  • Melanie was wonderful from start to finish as were all the staff
    Mrs Ekundayo
  • Heidi was thoughtful & kind & relieved a lot of the pressures. All members of the team were good  
    Mrs Quincey
  • Tony was very attentive on the day of service
    Mrs Blake
  • Charlotte made all the arrangements & nothing was too much trouble. All the staff were caring, sincere & helpful 
    Mr Piercy
  • Ruth so caring and understood how I was feeling
    Mrs Severnini
  • Ruth a kind considerate lady who gave us good advice and handled all our questions and problems in a professional way 
    Mr Brewerton
  • Muriel & James excellent service throughout 
    Mr Beckett
  • Tina made us feel at ease very kind lady & James helped us step by step wonderful man
    Mrs Fernandez
  • Alex could not have done more to help us showed great empathy 
    Mr Mills
  • Alex answered all questions she felt like a personal friend 
    Mrs Rooks
  • Joanne has been extremely supportive  
    Mrs Dykes
  • Tony vert attentive 
    Mrs Florence
  • Both ladies from the school road branch were fantastic and helpful 
    Miss Martin
  • Explained everything well, Shelley was very helpful
    Mrs Clare
  • Clare was always courteous and prompt in her response, James was excellent on the day
    Mrs Van Peborgh
  • Professional and exactly right. Grateful to Julian for his personal care & attention.
    Mr White
  • Clare was so helpful from the minute we meet. James was also  
    Mrs Townsend
  • All members I came into contact with were great 
    Mr Mackey
  • Charlie understanding, Kind, efficient 
    Mr Horne
  • The service was very professional. Charlie was very good with answering everything so quickly, helped make things run very smoothly 
    Mrs Greenfield
  • The whole funeral arrangements absolutely wonderful. Muriel she showed compassion, respect and put us at ease lovely lady 
    Mr Fox
  • very attentive and showing the right amount of compassion and empathy. Heidi was very helpful and Mark was excellent
    Mrs Shepherd
  • Melanie made sure our request were auctioned and Tony was brilliant on the day
    Mrs Mani
  • All members of the team were very kind & understanding and answered all our questions
    Mrs Ley
  • the face that Mr Walker called day before the funeral to introduce himself and ask if we had any questions or concerns very reassuring 
  • Charlie very sympathetic and Matthew excellent on the day 
    Mrs Laflin
  • Charlotte answered all our emails very promptly and made us feel everything was in hand 
    Ms Sander
  • Extremely satisfied with all the arrangements. Shelley extremely helpful especially as we lived far away all done by telephone wonderful. cannot thank you all enough for your professionalism     
  • Joanne was most helpful every time we saw her 
    Mr Cracknell
  • Everything was perfect. Joanne & the receptionist they went above and beyond to make everything so caring and friendly .
    Mrs Pottinger
  • Clare was very patient and caring during the planning of the funeral. Stephanie on the day made it run smoothly 
    Mrs Breadmore
  • Charlotte for making all my changes possible, you could do nothing better 5* service 
    Mrs Sherburn
  • Tina was very caring and explained thoroughly our options and what would happen. professional and caring attitude 
    Mr Gee
  • The fact we could leave it all in your hands took the worry away. Muriel made everything effortless and the Conductor on the day was so lovely and caring 
  • Everything was perfect thank you. Tina very very helpful 
    Mrs McIntyre
  • Help and support, Ruth her attention to detail and Simon was exceptional on the day
    Mrs Armstrong
  • very professional service Ruth was kind, caring 
    Mrs Glasgow
  • Ruth was friendly and compassionate in all our dealings with her, quick response to any requests
    Mrs Rowland
  • Claudine was just so professional but also just so kind and caring. You offer an excellent service I wouldn't change anything
    Mrs Carter
  • Claudine & Tony very sympathetic 
    Mrs Deakin
  • made me feel very comforted  and all very good and attentive 
    Mrs Sales
  • Always easy to contact, Alex was very understanding and approachable & Stephanie on the day was very professional and warm
    Mrs Evason
  • Took any stress away, Melanie was so lovely and easy to talk to and went above and beyond to help 
    Mrs Rosie
  • Everything Carolyn did was with compassion and with attention to detail 
    Mrs Cannings
  • Excellent Services from both Carolyn & Mark
    Mr Lonorgan
  • Charlotte, Mark, Mark & Steve were courteous and pleasant and staff very polite. Everything was so professional  
    Mr Roger
  • Alex and Mark were perfect
    Mr & Mrs D. Collis
  • Alex was very kind and helpful. On the day of the funeral Mark was very friendly but also very professional.
    Mrs Margaret Evans
  • Ruth was very helpful in caring fir our Mum and our family at a very difficult time. You are all very professional.
  • Ruth was very helpful; everyone was so professional.
  • Before, during and after the service - all flowed well without feeling rushed. I knew I could go to Ruth about anything.
    Mrs May Norris
  • Charlotte was kind and attentive. Everyone went out of their way to cover every detail.
  • The speed of getting details organised was really good. Want to mention Carolyn and Tony
    Mr Allan Crichton
  • Melanie was very helpful and nothing was too much trouble. Also very kind and gave good advice.
  • Ken was very helpful
  • The driver was excellent in organising us. Melanie listened to my endless stories about family members - thank you!
    Ms Bronagh Cosgrove
  • Pam was very helpful with the arrangements and also very kind and sympathetic to our needs.
    Mrs Sylvia Weatherill
  • Heidi, Pam and Simon were a a great help all round.
  • It was all done exactly as my dad would have wished. Heidi was exceptional.
  • Everything was perfect. Muriel was so kind and thoughtful.
    Mr Michael Smith
  • Calm and friendly approach throughout the whole process. From the time we first met Muriel to the finish with James - very professional.
    Mrs Jeanette Read
  • All was done really well. Tina very informative and helpful
    Mrs Helen Hearne
  • Everything was done to make the process easy and stress free. Muriel and all the team were great.
  • Every aspect was totally professional - showed respect. Charlie was excellent along with Simon and the lady on reception.
    Mrs Carol Langford
  • Paul walked in front of the hearse. We did not expect this - perfect. Charlotte was so patient and understanding. She came up with suggestions too.
    Mrs Joyce Manning
  • Joanne was extremely kind and helpful
    Rita Dykes
  • You met our expectations - All staff excellent
    Mr Alan Mitchell
  • You cared. Shelley was great. Yvonne at Reception was warm & welcoming.
  • Very professional and courteous. All of the team were very good. The driver on the day was very kind and courteous.
  • I was extremely pleased with the service and quality of work.
    Stephanie Pryor
  • My mother's funeral arrangements were first class. All staff were were very compassionate and helpful. Very high standard
    R. Phillips
  • You couldn't improve - you have always been excellent in handling affairs for all my family
    C. Tarrant
  • I have always appreciated the standard of service given to both the clergy and the bereaved families. I fail to see how you can do any better
    Revd. Clive Jones
  • Excellent in every way
    Ian Argyll
  • I am extremely happy with the end result. The masonry is excellent quality. Your undertakers deserve a mention, ours was a real gentleman when the ashes were interred in pouring rain!
    Shirley Cullup
  • My Mum has always used Walkers, and I am not the last of my family to be using you. No one as good!
    Sandra Davies
  • Dawn was extremely helpful, particularly regarding obtaining permission from the grave owner. Thank you, Dawn
    Mrs Helen Simpson
  • Excellent support from caring staff. 
    Pietro Panetta
  • I don't think you can improve your service!
    M Bromley
  • Everything was dealt with in a single visit including floral tributes - superb! Alex was so patient and understanding and made the whole experience of planning a funeral as easy as it could be.
    Mr David McFiggens
  • Melanie was very accommodating throughout the process
  • You provide a lot of help and guidance. Ken and Melanie were very kind and understanding. They helped with all the arrangements and made everything easier
    Mrs Julie Kemp
  • Melanie was so supportive and we felt she really understood us
    Mrs Joanne Farquhar
  • Carolyn very helpful and professional. tony on the day was very kind
    Mrs Anne Stopher
  • Carolyn and Mark were both incredibly helpful and patient
    Mrs G Curtis-Read
  • Carolyn was very understanding with our wishes
    Mr William Matthews
  • Heidi was very helpful and responded to e-mails promptly and efficiently
  • Heidi mentioned things that my sister and I hadn't thought of for Mum's funeral
    Miss Sharon Tyrrell
  • The service you provided on the day of the death was more than we expected. Simon and his team on the day of the funeral provided excellent and courteous service. Heidi was very helpful and explained everything so professionally
    Mrs Diane Lynch
  • Ruth was very helpful as was the funeral director on the day
    Ms Cherie Smartt
  • Good team work, which gave confidence
    Mrs Karen Boynton
  • Both ladies in the Tilehurst office were helpful, informative and showed empathy
    Mrs Pat Muirhead
  • Care and consideration by all staff involved. Muriel was always available to answer any queries. In my experience I don't think you could improve
    Mrs Jennifer Cook
  • Muriel was so professional and just nice. David, the conductor was thoroughly professional and quietly helpful to me on the day. I honestly don't think you could do any better!
  • Prompt, reliable, professional service from start to finish
    Mrs Angela Phelps
  • Smooth running, and Matt was extremely helpful
    Mrs Kerry Brooker
  • Keep doing what you do already!
    Mrs Margaret Appleby
  • The drivers of the hearse and car were very kind and made sure my elderly mother was supported
    Mr B Smith
  • I planned everything via e-mail as I live in the States - Melanie was fantastic and very patient
    Joanne Tweddle
  • Very compassionate - Melanie was excellent
    Susan Ashcroft
  • So professional in all matters. Heidi was so kind and nothing was too much trouble when making a request
    Mrs Jennifer Brotherson
  • Pam showed compassion and was very kind during our meeting
    Mrs Linda White
  • Could trust that everything would be done without chasing up. Heidi was very responsive and considerate
  • You were able to accommodate a short date for the Mother of the church to be able to run the service. As she is a close friend of the family this was crucial so thank you!
    Mike Zubke
  • Took all the stress out of a very difficult situation. Ruth at Tilehurst was very caring and helpful
    Mrs Ellen Hands
  • Care and attention to details
  • All round fantastic and professional service
    Mrs Tracy Smith
  • Great job!
    Adrian Perry
  • Muriel was very helpful and David at the funeral was very polite and helped conduct us through the day
    Mr David Vigurs
  • Everything exceeded my expectations
    Linda Collinson
  • Carolyn - outstanding customer care in the whole process. Everyone involved showed great respect
    Mr Ernest Prince
  • All members of staff satisfied my expectations
    Mr Peter Liquorish
  • Your service was exemplary
  • Shelley was very helpful in organising dates etc, and Tony led us through the day discreetly
    Mr Peter O'Sullivan
  • All were very professional
    Mrs Sylvia Shelley
  • Everyone was nice, kind and thoughtful
    Mr David Cane
  • Compassion and flexibility - A magnificent team
    Mr Clifford Davis
  • Very professional and helpful
    Mrs Marilyn Lord
  • This company goes beyond what is expected in your time of grief
    Mr Michael Collins
  • Heidi was particularly helpful and responded to all the queries we had.
    Mr L Bugg
  • Pamela made us feel comfortable in a difficult decision-making time.
    Mrs Christine Boreham
  • Pamela made the whole process very easy.
  • Very respectful and dedicated.
  • Tina was fantastic in dealing with all the arrangements and requests.
    Mrs Melanie Bradley
  • Tina and Muriel managed to make the best impression. I greatly appreciate the professionalism and support I had from the team.
  • Muriel and everyone else we spoke to were all just perfect in their manner.
    Mrs Pyne
  • Service was exceptional
    Mrs Deborah Williams
  • Carolyn was very kind, professional and understanding.
  • Melanie provided such professional and very friendly support
    Mr J Flinn
  • Melanie was extremely helpful, courteous and very professional at all times.
    Mr Warwick Fry
  • Carolyn was very helpful and responsive
    Mrs Kathy Stevenson
  • Kept in touch with me throughout the process. Ken's kindness and attention to detail
  • Immediate response to our request for help. Melanie is an angel!
  • Care throughout the process. Melanie was so caring and helpful
    Peter Aggiss
  • Care throughout the process. Melanie was so caring and helpful
    Peter Aggiss
  • Ruth was very sympathetic and kind.
    Mike Dormer
  • Alex was wonderful has a very calming way of putting one at ease. Ruth also was very helpful
    Michelle Lay
  • Bringing my husband home first, and walking slowly down the road. also, our car driver was very sensitive
  • Ruth - Attention to detail and a good ear
  • A great team overall. Many thanks! Charlotte took good care of the preparations and of course Julian on the day 
  • Mr Walker called before the funeral to check all was OK. Charlie was wonderful throughout, helpful and approachable
    Mrs Jan Saunders
  • My sincere thanks to your whole team
    Mrs Susan Allen
  • Shelley and all the staff - You all did a great job!
    B W Emery
  • Appreciated being informed of what was to happen on the day
  • Charlotte for me was perfect, also the receptionist was great at relaxing me
    Mrs Maureen Short

Customer Reviews