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What People said in 2020

Here is what some of our customers have said about our services in 2020:

  • Your whole team have been simply amazing, nothing has been too much trouble.
    Mrs Chamberlain
  • I felt the customer care to be exemplary. The patience shown whilst we decided on the right wording was much appreciated.
    Ms Jackson
  • Excellent service. Charlie was very polite and caring.
  • I can't speak more highly about A B Walker. The staff are outstanding. The sensitivity was something that helped me through a traumatic time.
    Ms Crawford
  • Charlie is a definite asset to your service. On the telephone she is polite, patient and easy to talk to.
  • Charlie was amazing with dealing with any queries or questions... always responded very quickly and politely.
    Ms. Joseph
  • Professional and friendly. Good communication.
  • I had been unable to make a decision on what to say/what to buy, I found the process surprisingly easy once I had made contact with Walkers.
    Mrs Powell
  • Carolyn was very responsive and James was very sensitive on the day.
  • Superb service.  Muriel listened to exactly what we wanted and nothing was too much trouble.
    Mrs Anita Grove
  • Both Tina and Muriel were excellent and did a great job during difficult times.
    Mr Graham Hill
  • Sasha was very helpful and nothing was too much trouble.
    Mr Holley
  • Sasha was amazing and a credit to your company..
    Mr Jeff Goddard
  • Clare was a superstar.  She was clear and concise throughout.
  • Joanne helped me all the way through dealing with the funeral.
    Pauline Wyld
  • Melanie gave us excellent guidance throughout the process.
    Mrs Julie Munnings
  • Melanie was great and couldn't have been more helpful.
    Mrs Julie Gaines
  • Ruth went above and beyond to help us.  Thank you.
  • Ruth was very helpful, respectful, polite and knowledgeable.
    Mr Arnold
  • Charlotte was great - professional, calm and responsive to our requests.
  • Heidi is exceptional - so responsive and sympathetic to our emotions and sadness.  She is amazing.
    Mrs Spearpoint
  • Heidi was excellent - nothing was too much trouble.
    Mrs Adrian
  • Ken was very organised and professional.
  • Ken was very efficient.
    Miss Denise Grant
  • Claudine provided an excellent and caring service throughout.
    Louise Shearer
  • Claudine goes over and above what is required.  She was professional whilst being thoughtful, knowledgeable and approachable.
    Mrs Victoria Dingle
  • The service provided was excellent especially by Heidi.
    A Read
  • All Excellent.
  • Ruth and the conductor are a credit to your company.  Very impressed.
    Mr Clements
  • We were very pleased with the service provided by Walkers.
    M Allerton
  • Very professionally dealt with by all staff.
    Mrs Barbara Bryant
  • First class service.  Wonderful help from Melanie.
    Fred McCrindle
  • Thank you for all your help.  You were very professional and the whole process was well managed.
    Christopher Pratt
  • Melanie was excellent in everything she did and was very understanding and comforting throughout.
  • Made a difficult time easier.  Everything was arranged well.  Special thanks to Ruth.
    Glynis Murdoch
  • We were very pleased with the service.
    Mrs Sugrue
  • The team couldn't have been more helpful.
    Maralyn Burnett
  • A friendly welcome
    Mr Clifford Blundell
  • Very helpful - Muriel went above and beyond to help us out 
  • Kept in contact - nothing was too much trouble. Ruth was our 'Go To Gir'.l
    Mr Tony Wiseman
  • Everything was organised so well which gave us peace of mind. Pam explained everything in great detail and was kindness itself.
    Mrs Maureen Vickery
  • Ruth was excellent in an ever changing time due to Covid-19. she gave us confidence.
    Mrs Kathryn Couch
  • Time was taken to discuss the arrangements. Clare was very helpful. Thank you.
    Mrs Evelyn Green
  • Charlotte listened and advised well. David conducted the funeral very well.
  • Shelley was calm, efficient and sensitive in all our dealings.
    Mr Peter Seward
  • Showed kindness and courtesy in difficult times.
    Mrs Felicity Summers
  • Open and willing to meet our specific needs. Sasha responded to all queries and made the initial meeting easy for us.
  • All very good service.Yvonne and Shelley were very very kind and helpful.
    Mr Brian Blackmore
  • Sasha was excellent with helping us with all the arrangements. David was a fantastic support on the day of the funeral.
  • Joanne was extremely helpful with all our requests.
    Mr Robert Clarke
  • Joanne communicated so well in an ever changing situation. David on the day was so kind.
    Mrs Jacquie Batchford
  • We needed someone we could trust and knew Carolyn. We would highly recommend her. Everyone dealt with things with care, compassion and dignity.
    Mrs Nicola Russell
  • Just very helpful and considerate at every stage. Heidi was excellent in guiding us through everything with no rush.
    Mrs Carol Woodroffe
  • The quality of everything was exceptional. Pam Aramo was so caring and accommodating, was was Tony on the day of the funeral.
    Mrs A;Alexandra Watson
  • Heidi was always empathetic and willing to achieve the best for us before, during and after the funeral.
    Mrs Sheila Garfoot
  • Heidi was very attentive to our changing requirements. Tony was very helpful on the day
    Mr Robert Gray
  • Melanie  - nothing was too much. She went the extra mile. David on the day of the funeral was professional and sensitive.
    Mrs Teresa Jenkins
  • Very professional and efficient - Melanie was very helpful. 
  • Melanie had a very nice manner and was very helpful
  • Melanie was very helpful and empathetic. All staff on the day were excellent 
  • Excellent personal service from Muriel
    Mrs Elaine Fraser
  • Everybody was so kind, at all times.
    Mrs A Begbie
  • Went above and beyond.
    Mrs Joan Baker
  • Very helpful and considerate at all times. Charlotte has been very kind and efficient
    Mr Dennis Bryant
  • Heidi arranged the most perfect funeral and burial.  She was very professional, helpful and caring.
    Miss Neal
  • Ruth at Tilehurst was a great help and made me feel comfortable.
    Mr Donald Wells
  • Ruth took care of everything for us. She was fantastic and looked after us very well.
    Mr John Banks
  • Kept me informed every step of the way. Ruth at Tilehurst was so kind as was Tony on the day
    Mrs Glynis Murdoch
  • Filled us with confidence, put us at ease instantly, nothing was too much trouble. Melanie at Caversham was wonderful.
    Mr Gregor Bint
  • Nothing was too much trouble for Melanie
    Mrs Jane Crombie
  • Melanie was most helpful and kind - did an excellent job
  • Made it easy and ensured the day was perfect.
    Mr Steve Parton
  • Carolyn was friendly, helpful and efficient. Worked well with us as we were organising things whilst in Vietnam
    Mr John Print
  • Helped with every element of the funeral and much more. Muriel, Joanne and Mark. All exceptionally helpful, efficient and personal
    Mrs Christine Atkinson
  • Joanne was so helpful and showed so much respect.
    Mrs Tracey Tilling
  • Muriel listened, gave us time, explained everything and was always ready to help
    Mrs Theresa Read
  • All the A B Walker team were very helpful and sympathetic. Nice team - keep it that way - you provide a wonderful service
    Mr Michael Clark
  • I was always treated very politely and respectfully and the funeral arrangements went very smoothly
    Mrs Rachel Knight
  • Alex was very helpful and made me feel at ease. Tony was amazing on the day of the funeral
    Mrs Heather Ashby-Kinge
  • Very personal service from beginning to end.
  • A very personal touch. Matthew was extra attentive and Claudine has a caring and efficient manner
    Mrs Debbie Glover
  • Very respectful, attentive and communicated well. Claudine was very warm, supportive and helpful
    Mrs M Clarke
  • Everything was done straightaway - no need to chase anything. Heaidi was extremely helpful and professional
  • From Sasha, Shelley and Simon who all gave us a very personal service
    Mrs Deborah Drake
  • They are sensitive to all issues and they are all superb.
    Mrs Janet Hopkinson
  • Become like friends in our time of need. Thanks to Simon, Clare and the whole team
  • Clare was very understanding and James so comforting
    Mrs Helen Richards
  • Refreshing to receive good service. Sasha is an excellent representative of your company.
  • Ken took us through everything and it was perfect.
  • Alex organised everything well and was sympathetic.
    Mrs Bliss
  • Melanie was kind and understanding and gave us that personal touch.
  • Melanie was kind, thoughtful and responsive throughout.
  • The funeral was conducted exactly as we wanted.
    Mr Sullivan
  • Claudine greeted us every time in a comforting and calming way.
    Mrs Boyd
  • Ruth from the outset was compassionate but professional.  David offered reassurance but was not intrusive.
    Mrs Foskett
  • Mr Fox carried out the service with dignity.
    Mrs Squelch
  • Thank you to Ruth and Matt who coped well with the huge number of people attending the service.
    Mrs Nutt
  • Ruth provided first class service and advice.
    Mr Warwick
  • Heidi gently took control.  She was very easy to deal with.
    Mr Hoskins
  • Thank you to Pam.  Nothing was too much trouble from start to finish.
  • Pam and Heidi were amazingly supportive
    Mrs Maddocks
  • Pam was so very kind and thoughtful
    Mrs Howarth
  • Thank you to the men for wearing the coloured ties on the day.
    Mrs Spurling
  • Carolyn guided us through the arrangements with sympathy and kindness
    Mr Burgess
  • Both Tony and Carolyn were very personable.
  • Carolyn was kind and considerate
    Mr Towndrow
  • Thanks to Mark for his care and professionalism on the day of the funeral
  • Tina and the head pall bearer were very efficient and polite throughout.
  • Muriel was very understanding and made us feel comfortable.
  • Muriel was kind and took time to explain the details
  • Shelley was so helpful
    Mrs Hunter
  • Shelley was wonderful and did everything for us with no hesitation.
    Mrs Brown
  • Joanne was very supportive, efficient and helpful.
  • Joanne was excellent throughout.  She is a great ambassador for your company.
    Mr Marshall
  • Thank you for the personal attention, particularly at the church
    Mrs Bryson
  • Shelley was very understanding and professional
  • Special thanks to Tony for his leadership on the day and Sasha for her efficiency
    Mr and Mrs Jenkins
  • Special thanks to Sasha and Tony for the delicate handling of everything 
  • James made mum's funeral very personal.  This meant so much.
  • Charlotte was very helpful and explained everything clearly
    Mrs Maher
  • All of the staff were so sensitive and helpful
  • Everything was very professional.  Melanie did a perfect job
  • The help and support given to us was exceptional
  • Melanie was a great help
    Mrs Willis
  • Claudine was kind, patient and considerate
    Mrs Brewer
  • The service was fantastic.  Claudine was very helpful throughout the process
  • Heidi made sure things got done.  Thank you for providing an excellent celebrant
    Mr Davis
  • Thank you to Pam and Mark.  Nothing was too much trouble
    Mrs Lovegrove
  • Muriel was very friendly and helpful.  Also, James was very kind.  One family member said it was the nicest funeral they had been to.
  • Muriel is so lovely and very professional - a real asset to your business.  Everyone involved was so kind and courteous throughout
    Mr Carpenter
  • Tina was very helpful, knowledgeable and respectful
    Mrs Godfrey
  • Tina and Muriel listened to us and dealt promptly with any questions we had
  • Both Ken and James were extremely professional and compassionate at all times
    Mr Bretney
  • All the staff were lovely.  Ken was particularly thoughtful
    Mrs Basterfield
  • Thank you to Ken for his help and advice beforehand and to David on the day of the funeral for making it go so smoothly
  • I would like to thank Carolyn for her help and patience
    Mrs O'Leary
  • Charlotte and James both made me feel at ease and turned it into a good day
    Mrs Olney
  • Made the funeral special - as if it was the only one that day
    Mrs Jamie
  • Both Ruth and Tony were incredibly supportive and comforting throughout this sad time
    Miss Vallard
  • Compassionate, friendly and informative
  • Sasha was extremely professional and very helpful
    Mr Szabanowicz
  • Joanne made everything very simple and her ideas and attention to the order of service was really special
  • So pleased we decided to go with Walkers.  Very happy with the service we had from you
  • Sasha made us so welcome.  She was particularly great with my father who has dementia
  • Did exactly what we wanted to an excellent standard
    Mrs Rigby
  • Gave us time and did not rush us 
  • Ken sorted everything out for us
    Mr Rawlings
  • Nothing was too much trouble for Ken.  He answered all questions and gave advice in a very sympathetic way
    Ms Hayllor
  • Melanie was excellent
    Dr Kemp
  • Alex was wonderful in helping us through this difficult time
    Mr Owen
  • Alex was so helpful and approachable.  She coordinated everything superbly so we could give our aunt the send off she deserved
    Mrs Hunt
  • Heidi looked after us perfectly all the way through
  • Both Heidi and Pam were always helpful and caring
    Mr Malam
  • So professional from beginning to end.  Both Heidi and James excelled themselves in their roles
    Mrs Wilks
  • Warm, caring attitude from all staff - like a family!
    Mrs Whitchelo-Jones
  • Ruth was very helpful and has a caring attitude
  • Ruth goes beyond that extra mile to support you - nothing is too much and always with a smile
    Mrs Bouldin
  • Care and consideration given throughout
  • Ruth was very helpful at a difficult time for us
  • 100% professional.  All staff were fabulous
    Mrs Wisely
  • Muriel was patient, very helpful and showed care about our circumstances
    Mr Hargreen
  • Muriel showed empathy, compassion and guidance at a very emotional time
    Mrs Green
  • The office staff, pall bearers and chauffeurs carried out their duties in a dignified manner
  • Joanne was very personable and pleasant.  Everything was done to a high standard 
    Mr Dickinson
  • Very professional
    Mr Greenwood
  • Shelley is a very friendly, easy person to talk to
    Mrs Hope
  • There is nothing you could have done better
    Mrs Helmore
  • Staff were amazing - especially Clare and James
  • Clare made the experience as smooth as possible
    Miss Samuel
  • Charlie was friendly and understanding from the moment I phoned the office
    Mrs Kemp

Customer Reviews