Funerals

If someone has died, it is best to call us so that we can respond immediately. You can contact us by phone 24 hours a day, 7 days a week. Call 0118 957 3650.

You can contact us by phone, email or complete a contact form on our website. For immediate assistance it is best to call us.

Our offices are open Monday to Friday from 9am to 5pm, excluding public holidays. Outside of those times, we are contactable by phone 24 hours a day, 7 days a week. Call us on 0118 957 3650.

We bring the deceased into our care and look after them at our premises.

You can. Please let your arranger know if you wish to visit your loved one. Once they are ready for the Chapel of Rest we will advise you.

Yes, if you wish to kiss or hold a loved one’s hand when you visit them in our chapel of rest.

Yes, you can start arranging the funeral before registering the death. However, the death must be registered before the funeral can occur.

For a burial you can place what you wish in the coffin, we recommend you are thoughtful to the environment. With a cremation there are restrictions, no glass, metal, leather or rubber.

No, each coffin is for the individual. We do not recycle or reuse a coffin.

You have the choice on whether the curtains remain open or are closed. Please let the officiant taking the service know.

No, the coffin remains in place until after the service and the congregation have all left the Chapel.

In most instances, the cremation will happen on the same day as the funeral. To reduce the impact on the environment some cremations may take place within 24 hours (excluding weekends).

We will advise you the night before what time to be ready for if we are leaving from residence with you.

The route will be confirmed with you the day before the funeral. If you have a preferred route, then let us know when you are making the funeral arrangements.

Yes, just let us know and we will make sure that you are ready before the hearse leaves.

Traditionally black is worn and this is still a common choice. Increasingly though, there are requests for a particular colour to be worn or they may request that black is not worn.

You should arrive in good time to get parked and assembled at the venue. We would suggest 10-15 minutes ahead of the service time.

The timings of a service will vary, in a Crematorium usually 30 – 45 mins, each Crematorium time varies or if the service is in Church up to an hour.

Loss affects everyone differently so we offer different levels of bereavement support. From access to GriefChat, a live online bereavement support service, to guides and resources, to our Link group bereavement course, all are designed to help make this difficult time a little easier to deal with.

This is always a personal choice, and you should never feel that you need to do this. Some people will look at visiting the chapel of rest as an opportunity for a personal and private goodbye, others may prefer to have their lasting memories to be of the person when they were alive.

Funerals offer a structured and communal space to acknowledge the death, express emotions and begin the process of healing. The importance of being able to share the loss with others, as you unite, is something that will also help with your grief.

Anyone who has arranged a funeral with us has the option to dedicate a tree in memory of their loved one. After the funeral we will send you a link to our memorial forest so you can select and name your tree.

We will send you an email with a link to our memorial forest.

1. Click on the link
2. Select the type of tree you would like to dedicate
3. You will be asked to join Treedom – click on ‘register’ to create your account (unless you already have one)
4. Fill in the details to create your profile
5. You will then be taken to a page where you can name your tree – each tree is unique. Click on the pencil icon at the top and type in the name of your choosing
6. At the same time you will be sent an email to verify your email address. Please confirm your email

Yes, you need to set up a Treedom account. This is so that you can name your individual tree. You will be prompted to register and set up your account once you have selected your tree type.