Frequently Asked Questions

• Why has my memorial taken longer than expected?˅˄

  The majority of memorial headstones are completed well within the 12-14 weeks estimated time, even though most supplies come from India and China. Unfortunately, some more unusual coloured stones take longer to arrive and we try to advise customers if this is the case. In the case of handcut lead lettering, we are unable to provide this work inhouse and the work is sent to another stone mason. The handcutting process takes much longer than machine cut letters and completion time can take a further 4-6 weeks.

• Is it possible to just remove/erect a stone from a cemetery/churchyard immediately?˅˄

  We are bound by the regulations governing cemeteries/churchyards. No work can proceed on headstones until we have officially obtained permission from the regulatory body for that particular cemetery/churchyard.

• Why does a headstone need an anchor system?˅˄

  In the interest of health and safety, new regulations (issued in 2005) for cemeteries and churchyards now require headstones to be fixed with an anchor system approved by the National Association of Monumental Masons. This system is designed to allow headstones to move, but to prevent them from toppling over completely.

• When do I need to pay?˅˄

  With new memorials, we will provide a full estimate of all the memorial costs and once this has been approved we require a 50% deposit in order to proceed with the order. You will be invoiced for the balance once the memorial has been completed and fitted.

  Alternatively, the memorial can be paid for with a 12-month interest-free loan with payments starting one month after the memorial has been completed. A minimum of 10% deposit is required.

  Please contact the memorial department on 0118 957 3650 for further details.

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